About delivery and shipping
" Regarding delivery "
We will ship as quickly as possible.
After confirming your order (after confirming your payment in the case of bank transfer), we will ship within 3 business days.
*If pre-order items are included, they will be shipped after all items are available.
(If you can write "separate shipping" in the comment field at the time of payment, we will respond, but shipping fees may be charged.)
*There is no shipment on Saturdays, Sundays, and holidays, and during Golden Week, summer, and winter holidays.
It will be delivered by Sagawa Express .
*Delivery method cannot be selected.
*The delivery address is limited to within Japan.
*Transportation companies may differ depending on the region.
Regarding the delivery status, we will inform you of the invoice number by e-mail after the product has been shipped, so you can check the delivery status from that number.
* We pay close attention to delivery, but there may be unavoidable delays due to remote areas, bad weather, traffic conditions, etc.
* In the unlikely event that the product is in stock, it may not be possible to deliver it. In that case, we will contact you by email or phone. note that.
Regarding the delivery time zone specification, please specify the desired time zone from the following in the "Special notes to the store" column on the cart screen.
in the morning
12:00 to 14:00
If you have a request for the delivery time, please write it in the "Special notes to the store" column on the cart screen.
(We will do our best to accommodate you.)
* "No specification" may be able to deliver the product sooner.
*Even if you specify a time, we may not be able to deliver within the specified time due to traffic conditions. Please note.
《 About stock 》
Products from the online store are also sold at physical stores, so depending on the timing of your order, we may run out of stock.
Please note that we will contact you by e-mail or phone in the unlikely event that we are unable to deliver due to out of stock.
" about shipping cost "
If you register as a member, the shipping fee will be free for a total shipping amount of ¥3,500 (excluding tax) or more.
(For Hokkaido and Okinawa, shipping is free for orders over ¥5,000.)
Shipping list (price including tax)
Hokkaido area : 1,430 yen (Hokkaido)
Tohoku area : 935 yen (Aomori Iwate Akita Miyagi Yamagata Fukushima)
Kanto area : 605 yen (Ibaraki Tochigi Gunma Saitama Chiba Tokyo Kanagawa)
Shinetsu area : 605 yen (Niigata Yamanashi Nagano)
Hokuriku area : 605 yen (Toyama, Ishikawa, Fukui)
Tokai area : 605 yen (Gifu Shizuoka Aichi)
Kansai area : 550 yen (Mie Shiga Kyoto Osaka Hyogo Nara Wakayama)
Chugoku area : 605 yen (Tottori Shimane Okayama Hiroshima Yamaguchi)
Shikoku area : 605 yen (Tokushima Kagawa Ehime Kochi)
Kyushu area : 715 yen (Fukuoka, Saga, Nagano, Kumamoto, Oita, Miyazaki, Kagoshima)
Okinawa area : 1,375 yen (Okinawa)
*I'm sorry, but due to shipping charges, Hokkaido and Okinawa offer free shipping for purchases over ¥5,000.
*A separate fee (relay fee) may be charged for delivery to some remote islands.
*If the package cannot be delivered due to your absence, the package will be stored by Sagawa Express for 1 week (7 days counting from the first delivery date), and the package has not been received after 7 days have passed. will be automatically returned to us. At that point, the order will be considered as "cancellation due to customer convenience".
*Please note that in the case of cancellation due to customer's convenience, you will be responsible for the return shipping fee.
《 About enclosed documents 》
A "statement of delivery" is enclosed with the ordered product.
If the name of the orderer and the delivery address are different, we will judge it as a "gift demand" and refrain from including the delivery note with the price.